Privacy Policy 

At Artisan'All, we place great importance on protecting your personal data. This privacy policy aims to inform you about how we collect, use, store, and protect your information when you visit our website [www.artisan-all.com] or make a purchase on our online store.

1. Data Controller

The data controller is:
Artisan'All
Adress : Souk Cherifia, 22 Sidi Abdelaziz Road, Medina, Marrakech 40000
Email : artisanall.marrakech@gmail.com

2. Data Collected

We collect the following data when you use our website:

  • Personal information : first name, last name, email address, postal address, phone number.
  • Order data : purchased products, order amount, payment method (bank data is securely processed by our payment provider).
  • Browsing data : IP address, browser type, pages visited, duration of the visit (via cookies or analytics tools).

3. Purposes of Data Collection

Your data is used for:

  • Processing and shipping your orders.
  • Managing your customer account.
  • Sending you information or promotions (if you have consented).
  • Improving the user experience on our website.
  • Complying with legal obligations (invoicing, taxation, etc.).

4. Data Sharing

We only share your personal data with:

  • Our service providers (delivery, secure payment, website hosting).
  • Competent authorities in case of legal obligation.

We do not sell or rent your data to third parties.

5. Data Retention Period

Your data is retained for the duration necessary to fulfill the purposes for which it was collected:

  • Order data: 6 years (in accordance with tax obligations).
  • Marketing data: until you unsubscribe or 3 years after your last interaction.

6. Data Security

We implement all necessary technical and organizational measures to ensure the security of your data and prevent any unauthorized access.

7. Your Rights

In accordance with the "Informatique et Libertés" law and the GDPR, you have the following rights:

  • Right to access your personal data.
  • Right to rectify or delete your data.
  • Right to object to or restrict processing.
  • Right to data portability.

To exercise your rights, please contact us at artisanall.marrakech@gmail.com

8. Cookies

Our website uses cookies to improve your browsing experience and analyze traffic. You can change your cookie preferences at any time through your browser settings.

9. Changes to the Privacy Policy

We may update this policy at any time. Any changes will be posted on this page with the date of the latest update.

Contact

For any questions regarding our privacy policy, please contact us at:
Email : artisanall.marrakech@gmail.com
Adress : Souk Cherifia, 22 Sidi Abdelaziz Road, Medina, Marrakech 40000